E6100 Display Problem...Solved?

Updated 10/13/2019 - After 260 miles the display started again going on and off on rough roads. I added a plastic shim (a plastic toothpick from my Swedish Survival Knife) between the side of the holder and the display. Problem solved again...for now. I've been sending ICE updates on this little problem to get their input.

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Note; The ICE Sprint FS E8000 uses the Shimano E6100 display with the E8000 motor.

While riding the other day the display would turn off and then right back on. I contacted ICE and they told me to check the display by wobbling it in the cradle as shown in the ICE video below. I was ready to turn a minor problem into a big production by checking all the wiring for a loose connection. A bit embarrassing that I didn't think about checking the display connections. Oh well...I'll still admit by lack of clear thinking and pass on what I learned to other Shimano Steps users.

Video from ICE Customer Service

If the above video looks like a problem you're having then the fix may be easy. On the back of the cradle is a screw that's used for security. If tighten enough the display will not come off the cradle. It also seems to make the display more snug in the cradle and keeping it in contact with the contact points.

I'll note here that my display problem looked like the one in the video but it didn't turn on and off while testing it in the comfort of my garage. My problem occurred while riding in 95 degree heat and generally when hitting a rough patch on the road. By tightening the cradle screw the display problem hasn't reoccured. Hopefully it stays that way. 70 miles with the adjustment and all is well.

Back of the E6100 display used with the  E8000 motor.

If the display does loose contact with the cradle for a brief moment chances are contact will immediately be reestablished but you'll be without assist for a couple of seconds and you'll have to reset the assist level on the display. Luckily for me the battery stayed on and I didn't have to reboot the assist by stepping off the pedals to allow the torque sensor to set. Also the electronic Di2 shifter on my trike kept working while the display booted back up.

Steps Error Code E043

After getting the error code E043 twice in last few days I decided to take my ICE Sprint 26 FS E8000  for a firmware reinstall and a download of two new firmware updates using Shimano's ETube.

I'm told the error code E043 is the most common. Shimano says simply restore the firmware. While riding the assist stops assisting and the error code flashes. I turned the system off and then back on again and the system rebooted and I was off and cycling again with assist. 

 The trike plugged into Shimano's E Tube program on Dana's computer at Bent Up Cycles for restoring and updating the firmware.

Dana's computer updating the firmware.

Plugged in

I believe this is the first time in 10 years that I had to take a trike in for maintenance. I've always done my owner maintenance. Shimano's ETube program for use with the Steps is available to be downloaded on Windows. I have Mac. It's also available as an app for a Bluetooth connection to the assist system if your Steps has Bluetooth. No Bluetooth on the Steps assist I have. So I'm kinda stuck for now and will have to take the trike in for updates and system analysis. Oh well, I'm not use to relying on others for trike maintenance. But it's good to check in with Dana at Bent Up Cycles for something other than buying a new trike. Hopefully in time this will be worked out so I can at least install updates on my own.

A Couple Program Changes on My ICE

The original programing on the E8000 speed sensor on the front tires was set up for a 40/406 tire. I now have 35/406 tires on the front causing a 2% error in bike computer reading my speed. It says I'm going 2% (1.9% to be exact) faster then I'm actually going. Only dealers are suppose to have the program to recalibrate the speed sensor so customers can't cheat the system. In addition dealers can only just the sensor 5% one way or another in . 5% increments.  

In addition I had Dana and Jim adjust the TRAIL assist level to provide more assist when in that setting. For me the level of assist between the ECO and TRAIL settings is too close. By lengthening the gap between ECO and TRAIL and closing the gap between TRAIL and BOOST I feel I can use the TRAIL assist more efficiently when climbing and delay going to the BOOST level as the climb gets steeper. Since help with climbing, not speed, is my priority I hope to increase my battery range this way. 

Lastly the integrated light that I ordered with the E8000 was disconnected and the program adjusted accordingly. It turns out the light is given priority over the assist when the battery is running low. I feel this is the reason I lost assist a short time back when I thought I had 20% more range on my battery. There are 5 bars to monitor the battery level. On a recent ride I lost assist immediately after the level indictor went to one bar. The E8000 program is designed to make sure that when a front light is connected to the E8000 system it has at least two hours of shine time. I'm back to using a DiNotte light totally independent of the E8000.

I'll update this post after few rides to talk about the changes I've made and how they're working for me.

Dana and Jim at Bent Up Cycles checking the dialogue 

between computer and trike

Climbing with the E8000 Re-Visited

Hopefully this post will give current and future E8000 trike riders some idea on what to expect when climbs are part of their route.

First the Stats

As of August 3rd I now have 514 miles on my ICE Sprint FS E8000 and 36,509 feet of gain. I picked up the trike on May 18th from Bent Up Cycles. My average per mile gain is 71 feet.

How I Use the Assist

The E8000 has three levels of assist; 1) ECO seems to compensate for the extra weight of the trike, panniers and the heavy Marathon Plus tires I now use on the trike. 2) TRAIL provides some extra boost but nothing that blows your socks off. 3) BOOST is assist on steroids and it gets me over hills with ease. When you go to Boost you feel it and it feels good on a climb.

On flats and descents I don't use assist. As the terrain starts to rise I'll kick it into ECO. The trike now feels like a normal lighter trike. I'll use the ECO mode on grades between 1% to about 3%. The TRAIL mode is brought into play on grades between 3% to 6%. There's no appreciable speed advantage over my unassisted trike using either ECO or TRAIL modes as I use them but it does save my Piriformis. At 6% grade or more (or for longer climbs of 4% to 5% grades) with a click I'm in BOOST mode and the hills feel flat. On a hill at a 8% to 9% grade I use to grind up at 3-4 mph on my Catrike 700 while working up a sweat. Now I can go up at 7-8 mph barely breaking a sweat. I can easily get up to 12mph with a little extra effort and a bit of a sweat but this really drains the battery. Also I've concluded that a steep climb drains the battery faster than a moderate climb even though the average gain per mile may be the same. On occasion I'll bomb uphill just to mess with the minds of other properly contoured younger riders on their carbon fiber DF bikes. Once I pass them with a smile and a wave they figure out I have an assist and in my mirror I see them sit back down on their saddle and continue their grind up the hill. It's usually all in good fun but occasionally I'll come up on a rider with an attitude but I still give a friendly wave cause I know they'll be passing me later... but not on the downhill.

And yes, I get plenty of exercise riding with assist. No one can tell me otherwise. Probably more than before with all the extra miles and riding days I can now enjoy. That's all I'm going to say about that!

What to Expect from the Battery when Climbing

(Update 10/20/19- Actual battery range after disconnecting the integrated light is 38 to 44 miles per battery charge) 
Having put over 500 miles on my ICE Sprint FS E8000 and given my average per mile gain of 71 and my compulsive log keeping I can say that with the E8014 418wh battery my range is between 30 and 36 miles per battery charge. 

While riding I'm constently changing the assist mode to maximize battery use. It's not much different than shifting between chainrings to maximize human output. But now I'm changing assist modes instead.

Having E-Assist has made it possible for me to ride multiple days in a row without ill effects on my Pirifomis or partially atrophied calf. I ordered another battery so I can extend my range. Battery range is now my consideration for the routes I ride, not how many hills lie ahead. That's a trade I can easily accept. For the first I'm exploring options for overnighters. As long as I have a place to plug in at the end of the day all is good.

Final thought; If you have used E-Assist for awhile you've probably heard the comment "it's cheating". With a smile I say "how can it be cheating? I'm not trying to win anything". With that comment and a smile I usually get back an acknowledgement along the line of "yah, you're right". Sometimes even a short conversation takes place before triking on. 

My Catrike 700-Sold

FOR SALE SOLD

2013 Catrike 700 

$700 

Not a typo and trike is in great condition and well maintained. I want a fast sale and a good home for a trike that as served me well.

Pick up only in Thousand Oaks, CA

One of the first 700s with the 20” wheels and still equipped with chrome-moly steel spindles (not the aluminum ones that cracked). 

Mileage  - 5,054

Includes an extra rear wheelset. An American Classic with 23/622 Schwalbe Durano and a 32/11 cassette. Also a couple of extra front wheels equipped with Chris King hubs.

Photo from earlier in the year taken in the Central Coast Wine Country

Sale does not include lights, frame bags, flag and of course helmet. But does include some extras listed at the end of this post.

After 6 years of enjoying my 700 it’s now time to change course. I’ve spent enough time on my new ICE Sprint FS Steps E8000 to know I won’t be using my 700 enough to justify having it take up space in my garage. 

Her are the details

53/39/30 Crankset with FSA carbon cranks.

DT-Swiss rim and Hub. 35/622 Kojak for a softer ride.

 Extra long boom. Easy to cut if a shorter boom is needed.

28/406 Durano front tires

 Wired CatEye computer

Only one small section of chain tube to route chain under frame

10 speed 36/11 Cassette

 Inner and outer chain guard

10 speed Sram index rear shifter and non-indexed front shifter

 Extra front wheels with Chris King hubs

 Finer Recliner headrest for Catrike mount. Not used.
Tubes for 700 tires.

Extra wheelset. American Classic wheel and hub with a 10 speed 36/11 cassette and a 28/622 Durano tire.

Riding Along the Santa Monica Mountains

Warm and humid in So Cal. Boney Mountain just past the hills of Rancho Sierra Vista, Santa Monica Mountains. 

Todays pics on my Instagram

Back on the Central Coast

Carrie and I took a drive back up to the Central Coast to get a breath of fresh air.

HWY 1 North of Cambria, CA

 The boost on the Shimano Steps E8000 wasn't needed much but when I did need it...oh so nice! There are a couple of short road sections along Hwy 1 North of San Simeon where there is no shoulder and poor visibility. Throw in trucks bringing massive boulders to stabilize parts of Hwy 1 and it's good to have the E8000 to get me through as fast as possible.

Looking North to the Piedras Blancas lighthouse.

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